Intelevate consulting services refund and returns policy for our products and services offered on our digital store(s) on https://www.intelevates.com & https:/www.intelevate.org and subdomains thereof.

Overview

At Intelevate Consulting Services, we are committed to delivering outstanding service and support to our esteemed customers. We recognize that circumstances may occasionally require you to request a return or refund. This policy sets forth our procedures for returns and refunds in accordance with applicable Indian laws and regulations. Please note that we reserve the right to modify this policy at any time without prior notice. 

Refund Eligibility Criteria 

If you are not satisfied with the first session of any of our classes or courses, you may request a full refund. Once approved, the refund will be processed within 7 working days. 

• One time activation and onboarding charges as applicable to your subscription plan(s) is NON-REUNDABLE. 

• Digital store(s) products are eligible for return if package is unopened and/or goods are unused within 7 days of delivery receipt date.  

• Digital store(s) products which have been used slightly can be return with valid proof of manufacturing quality related issues within 15 days of receipt of the goods. Such claims are subject to proper investigations by our teams, and we reserve all rights to approve or deny return request. 

• Users are advised to use proper care and follow instructions as per user manual before using the products, any mishandling or tampering will disqualify for return and refund automatically.  

We advise users to make unboxing audio & video proof to avoid for faster processing of return/refund requests/claims. 

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days. Write to us for any support related to refunds at Contact Support.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@intelevates.com and our team will help you.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should email us at support@intelevates.com for instructions and return logistics.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact Us for questions related to refunds and returns.